*Shipping carrier is USPS. United postal services. 

* Shipping within United States excluding holidays is 5-10 business days. Sometimes, there are delays. You can track your package via with your tracking number. It will take a few days to package your item, and then it will be sent out the route you chose via checkout. 

*Shipping international can take anywhere from 7-21 business days or longer. After international  orders leave United States, you are unable to track your order with the tracking number provided to you because those numbers are re-used. Bounce Curl is not responsible for any Custom fees that your Country might have. 

*If item is damaged, we will send a replacement package at no additional cost to the customer. 

*If the address you provided is incorrect, and item returns back to Bounce Curl, we will have to charge you the cost of shipping to resend the package.